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Duty-free Vouchers

  • What is a Duty-Free Voucher?
  • How does the voucher work?
  • Why should I use a Duty-Free voucher instead of a standard refund?
  • Why do I have to pay for the voucher?
  • Does utu change my usual VAT refund process?
  • Where can I use my voucher?
  • Can I use the voucher for any items?
  • Where do I receive my voucher?
  • How do I redeem the voucher?
  • What if my purchase price is more than the voucher value?
  • Is there a maximum voucher value?
  • Does the Duty-Free voucher have an expiry date?
  • How do I pay for the voucher?
  • Does the Milan Duty Free voucher have an expiry date?
  • Can I combine multiple tax-free forms into one voucher?
  • What happens if I don’t spend the full value of my voucher?
  • Can I get a refund for my voucher?
  • How do I request a refund for an unused voucher?
  • What if I lose my voucher?
  • What if I don't have time to spend the voucher before my flight?
  • Is there someone at the airport who can help me?
  • Do I need an internet connection?
  • How early should I arrive at the airport?
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