Yes! At both Milan Malpensa (Terminal 1) and Linate, utu Ambassadors are stationed at the "Last Call" counters inside the Duty-Free stores. They are happy to assist you with manual entries, technical issues, or general questions.
Articles in this section
- What is a Duty-Free Voucher?
- How does the voucher work?
- Why should I use a Duty-Free voucher instead of a standard refund?
- Why do I have to pay for the voucher?
- Does utu change my usual VAT refund process?
- Where can I use my voucher?
- Can I use the voucher for any items?
- Where do I receive my voucher?
- How do I redeem the voucher?
- What if my purchase price is more than the voucher value?