How does the voucher work?

Snap & Upload: Before leaving the EU, take a photo of your tax-free form or upload it from your phone's gallery using the utu web app.
Upsize: Pay the value of your VAT refund to instantly receive your utu voucher on your phone, complete with your 15% Tourist Bonus.
Validate: You must still complete the regular VAT refund procedure (customs validation) at the airport.
Shop: Use your high-value voucher at Duty-Free stores in Milan Malpensa (Terminal 1) or Linate Airport.