Vouchers cannot be replaced if lost or stolen. We strongly recommend taking a screenshot of the barcode once it is generated and saving your confirmation email. You can also always find your active vouchers in the "My Vouchers" section of the utu web app.
Articles in this section
- What is a Duty-Free Voucher?
- How does the voucher work?
- Why should I use a Duty-Free voucher instead of a standard refund?
- Why do I have to pay for the voucher?
- Does utu change my usual VAT refund process?
- Where can I use my voucher?
- Can I use the voucher for any items?
- Where do I receive my voucher?
- How do I redeem the voucher?
- What if my purchase price is more than the voucher value?