Vouchers are generally non-reversible once converted. We highly recommend only generating your voucher once you are through security and have confirmed you have enough time to shop. For extreme flight disruptions, please contact help@utu.global within 14 days.
Articles in this section
- What is a Duty-Free Voucher?
- How does the voucher work?
- Why should I use a Duty-Free voucher instead of a standard refund?
- Why do I have to pay for the voucher?
- Does utu change my usual VAT refund process?
- Where can I use my voucher?
- Can I use the voucher for any items?
- Where do I receive my voucher?
- How do I redeem the voucher?
- What if my purchase price is more than the voucher value?