The process is simple and user-friendly: Use the utu web app to capture a photo of your tax-free form. You will then receive a voucher valued at approximately 25% more than your total VAT refund amount, which can be redeemed at the partner store of your choice. Remember to complete the standard VAT refund process at the airport to reclaim your refund.
Articles in this section
- Can I issue more than one voucher using the same Tax-Free form?
- Do I still need to complete the VAT refund process after issuing the voucher?
- How does the utu voucher work?
- Why should I use a utu voucher?
- Can the voucher be used in other partner stores once the voucher is generated?
- Is there a minimum purchase amount needed to claim a VAT refund?
- Can I redeem more than one voucher for the same purchase?
- Is there a minimum amount required to spend to redeem the voucher?
- Can I get a refund if I fail to redeem the voucher?
- Can the voucher amount be split and spent in two different stores?