Unfortunately, no refunds or cash exchanges are permitted. The utu voucher is non-refundable, and any unclaimed portion will be forfeited once the validity period expires.
Articles in this section
- Can I issue more than one voucher using the same Tax-Free form?
- Do I still need to complete the VAT refund process after issuing the voucher?
- How does the utu voucher work?
- Why should I use a utu voucher?
- Can the voucher be used in other partner stores once the voucher is generated?
- Is there a minimum purchase amount needed to claim a VAT refund?
- Can I redeem more than one voucher for the same purchase?
- Is there a minimum amount required to spend to redeem the voucher?
- Can I get a refund if I fail to redeem the voucher?
- Can the voucher amount be split and spent in two different stores?