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Planet

  • PLANET FAQ

UAE Gold Souk Voucher

  • Can I issue more than one voucher using the same Tax-Free form?
  • Do I still need to complete the VAT refund process after issuing the voucher?
  • How does the utu voucher work?
  • Why should I use a utu voucher?
  • Can the voucher be used in other partner stores once the voucher is generated?
  • Is there a minimum purchase amount needed to claim a VAT refund?
See all 14 articles

About utu

  • What is utu?
  • What are the types of benefits I can get from utu?
  • Is utu a VAT refund operator (VRO)?

Duty-free Vouchers

  • What is a Duty-Free Voucher?
  • How does the voucher work?
  • Why should I use a Duty-Free voucher instead of a standard refund?
  • Why do I have to pay for the voucher?
  • Does utu change my usual VAT refund process?
  • Where can I use my voucher?
See all 23 articles

My Account

  • How do I cancel my utu account?
  • Can I change my mobile number or email address after I have registered?
  • How do I enable notifications on my device?
  • How is my registered information being used?
  • I forgot my password.
  • My mobile device is not receiving the verification code. What should I do?
See all 7 articles

Terms & Conditions

  • General Terms & Conditions
  • Dufry Voucher Terms & Conditions
  • UAE Gold Souk Voucher Terms & Conditions

Policy

  • Privacy Policy
  • Cookie Policy
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